The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. This cookie is installed by Google Analytics. This cookie is used to enable payment on the website without storing any patment information on a server. This cookie is set by Stripe payment gateway. ![]() These cookies ensure basic functionalities and security features of the website, anonymously. If you used a promotional code on your order, you will be charged Taxes and Duties based on the original price.Necessary cookies are absolutely essential for the website to function properly. If Taxes and Duties are placed on your package by officials, the fees will be your responsibility. ![]() Taxes and Duties will likely be charged on the items you ordered. We are not in control of any country specific Tariffs and Duties imposed on your order. Be patient with the international shipping process, it will always take longer than domestic shipping. International orders can take approximately 20 days for delivery.Packages that are held by customs may cause additional delays.International packages cannot be tracked once they leave the United States. If an order is placed after 1:00 pm (EST) on Friday, the order will be shipped out the following Monday.Įxclusions: We do not ship on weekends or holidays.Notifications: Once the order is processed, you will receive an email that the order has been shipped and will also receive a tracking number.Reminder: Processing time is separate from Shipping time. Orders received after 1:00 pm (EST) will be shipped out the next business day. Processing Time: Orders will be shipped 1-3 business days after your order has been received. HOLIDAY SALES: Due to high volume of orders, processing may incur slight delays (1-2 days).įree Shipping: Enerskin offers free shipping on any orders over $99 in the 50 United States and Puerto Rico If you have any questions during this process, please reach out to us at or please visit our Returns Center.ĪLL SALES DURING SPECIAL PROMOTIONS AND/OR OUTLETS ARE FINAL AND NOT RETURNABLE. We do not cover Return Shipping for International purchases, APO Addresses and PO Box Addresses. Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website. Please allow 1-3 business days for return processing. When you receive your Store Credit you may purchase the item you would like online. If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you. This will be all items past the policy time frame or ones that are Final Sale During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. ![]() Store credit cannot be applied to future purchases until the return is processed. The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping. We don't issue refunds back to your method of payment. We only offer STORE CREDIT for returns. We handle all our customers’ inquiries in a timely and efficient manner. For any defect, please contact Enerskin team strives to provide state-of-the-art technology and the best customer service available. ![]() We guarantee our merchandise to be free of manufacturing defects, material defects, substantially decolorized at the time of delivery, or if the size or type of the product you ordered is different from the product you received. *We only offer Store Credit for return so please carefully check the description and size chart on the detail page before purchasing.
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